bat9 Terms and Conditions

1.1 Age Limit

To register on bat9 and participate in any gaming or betting activity, you must be 21 years of age or older. bat9 reserves the right to verify your age at any time and may request the necessary documents.

If it is found that a user is a minor, their account will be immediately closed and all deposited funds will be forfeited.

1.2 Geographic Restrictions

The bat9 platform provides services to players in Bangladesh. Access from certain countries or regions may be restricted by applicable local laws. Compliance with the laws of your area is entirely your responsibility.

1.3 One Account Policy

Only one bat9 account is permitted per individual. Creating multiple accounts by one person, family, or address is prohibited and will be considered a serious violation of the Terms.

2.1 Registration Requirements

• Your full name — as it appears on your national identity card
• A valid mobile number or email address
• Correct date of birth
• Preferred payment method details (bKash, Nagad, Rocket, or bank)

2.2 Account Security

It is your responsibility to keep your bat9 account password and login details completely confidential. You are fully responsible for all activities carried out from your account. If you notice any suspicious activity, contact [email protected] immediately.

Allowing a third party to use your account is strictly prohibited.

2.3 Verification Process

bat9 may initiate a KYC (Know Your Customer) verification process at any time. This process may require a national identity card, passport, or other government-issued documents. Withdrawals may be temporarily held until verification is complete.

3.1 Accepted Payment Methods

bat9 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Selected Bangladeshi banks

3.2 Deposit Terms

All deposits must be made from an account or card registered in your own name. Third-party payments are not accepted. After depositing, the balance is generally credited to your account instantly.

If any deposit is found to be cancelled or fraudulent, the relevant amount and any winnings derived from it will be forfeited.

3.3 Withdrawal Terms

The following conditions must be met before a withdrawal request is processed:

• Account fully verified
• All applicable bonus wagering requirements met
• Withdrawal amount of at least ৳800
• Withdrawal method consistent with the deposit method

bat9 reserves the right to delay withdrawal requests for security checks. Under normal circumstances, withdrawals are completed within 15 minutes to 2 hours.

4.1 Welcome Bonus

New bat9 members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳500 is required to receive this bonus.

The welcome bonus is applicable only once and can be claimed only once per individual, family, device, or IP address.

4.2 Wagering Requirements

A 10x (ten times) wagering requirement applies to all bonuses. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you must wager a total of (৳1,000 + ৳1,000) × 10 = ৳20,000 before making a withdrawal.

• A set time limit applies for meeting the wagering requirements
• Certain games may contribute at different rates toward the wagering requirements
• Bonus balance cannot be withdrawn if wagering is not completed

4.3 General Bonus Policy

bat9 reserves the right to modify, suspend, or cancel bonus offers at any time. If a bonus is obtained through fraudulent means, it will be cancelled and action will be taken on the associated account.

Each promotion may have its own terms and conditions, which will be detailed on the relevant promotion page.

5.1 Game Fairness

All games on bat9 are powered by independent Random Number Generators (RNG), which ensure complete impartiality in game outcomes. Our game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, and others — uphold internationally recognised fairness standards.

5.2 Betting Limits

Each game has specific minimum and maximum betting limits that are displayed in the game interface. bat9 reserves the right to change these limits at any time.

5.3 Technical Issues

If a game remains incomplete due to server failure, disconnection, or other technical problems, bat9 will assess the situation and either void the bet or determine the game result. bat9 reserves the right to modify winnings or losses that occur due to technical errors.

• Money Laundering: Using bat9 for the purpose of laundering illegal funds
• Fraud: Using stolen payment information or credit cards
• Bonus Abuse: Using systematic betting strategies for the purpose of earning bonuses
• Multiple Accounts: Attempting to gain an advantage by creating multiple accounts
• Automated Software: Using bots or automation tools
• Collusion: Conspiring with other players to gain an unfair advantage
• Hacking: Attempting unauthorised access to systems or software
• Third-Party Account Management: Managing another person's account or allowing someone else to manage your account

7.1 Data Collection

bat9 collects personal information necessary for registration, verification, and payment processing. This information is kept secure using SSL encryption technology.

7.2 Data Use

Collected information is used only for the following purposes:

• Account verification and management
• Payment processing
• Providing customer support
• Fraud prevention and security
• Meeting legal obligations

For more details, please read our Privacy Policy.

7.3 Data Sharing

bat9 does not sell or share personal information with third parties for commercial purposes. Information may only be shared with relevant authorities where required by legal obligation.

8.1 VIP Tier Progression

You can be promoted to a higher VIP level based on your playing activity. bat9 reserves the right to set the criteria for VIP level evaluation. Cashback is calculated based on each week's betting activity and is generally paid out the following week.

9.1 Self-Exclusion Feature

bat9 allows users to voluntarily suspend or permanently close their account. Attempting to create a new account while self-exclusion is active will be considered a violation of these terms.

9.2 Deposit & Betting Limits

You can set daily, weekly, or monthly deposit and betting limits on your account. Once activated, a limit takes effect immediately, and a request to reduce a limit will take effect within 24 hours.

9.3 Support

For gambling-related concerns, please contact our 24/7 live chat support team or visit our Responsible Gaming page.

10.1 Complaints Process

For any dispute or complaint, please contact our customer support team first:

• 24/7 Live Chat (support available in Bengali)
• Email: [email protected]

Our support team will respond as quickly as possible after receiving a complaint.

10.2 Final Decision

The decision of bat9 management shall be considered final and binding in all disputes, unless determined otherwise through legal proceedings. Game logs and server data will be used as primary evidence in all disputes.

11.1 Reasons for Closure by bat9

bat9 may suspend or close an account without notice in the following circumstances:

• Violation of any clause of these terms
• Suspicion of fraudulent or deceptive activity
• Evidence of money laundering or illegal activity
• Operating multiple accounts
• Providing incorrect or false information
• Proven to be a minor

11.2 Balance Refund

In the case of a regular closure (where no violation has occurred), any remaining valid balance will be returned. In the case of closure due to a violation of these terms, bat9 reserves the right to forfeit the balance.

11.3 Closure by User

You may request to close your account at any time via live chat or email. Verification may be required before the request is processed.

12.1 Right to Amend

bat9 reserves the right to change, amend, or update these terms at any time. Users will be notified of significant changes via email or platform notification.

12.2 Acceptance of Changes

Continued use of the platform after changes to the terms will be considered as your agreement to the new terms. If you do not agree to the new terms, you may request to close your account.

12.3 Language Precedence

These terms are drafted in Bengali. In the event of any conflict between a translation and the Bengali version, the Bengali version shall prevail.