bat9's Privacy Policy
A complete and transparent description of how your personal information is collected, used, and protected on the bat9 platform.
1. Introduction and Overview
bat9 is a trusted online casino and betting platform for players in Bangladesh. We give the highest priority to the privacy of our users' personal information. This Privacy Policy ("Policy") explains how bat9 collects, uses, stores, and discloses your personal information.
By using our website bat9.cam or mobile platform, you consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.
bat9 believes that protecting user data and maintaining transparency are the core foundations of a trustworthy platform. We never sell your personal information to third parties or use it for commercial purposes without authorization.
Who does this policy apply to?
This Privacy Policy applies to all individuals who use bat9's website, applications, and related services, whether or not they are registered members. It is especially designed for users located in Bangladesh.
2. What Information We Collect?
bat9 collects various types of information to provide its services. Below is a description of the information collected:
2.1 Information Provided at Registration
When you open an account with bat9, we collect the following information:
- Full name (Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka — BDT)
2.2 Identity Verification Information (KYC)
For regulatory compliance and anti-money laundering purposes, we may collect the following documents through the KYC (Know Your Customer) process:
- National ID card (NID) or passport copy
- Driving licence (as an alternative form of identification)
- Proof of residence (utility bill or bank statement)
- Payment method verification documents
2.3 Financial Transaction Information
Financial information required at the time of deposits and withdrawals is collected. bat9 processes payments via bKash, Nagad, Rocket, and bank transfer. In this regard, mobile account numbers or bank account details may be collected.
2.4 Automatically Collected Information
When you use the bat9 platform, the following information is collected automatically:
- IP address and device type
- Browser type and operating system
- Date, time, and duration of website visits
- Pages visited and activity logs
- Referral URL
- Data obtained from cookies and similar tracking technologies
2.5 Gaming Activity Information
To ensure platform security and a fair environment, we collect gaming history, bet amounts, win/loss records, and session duration.
3. Purpose of Use of Collected Information
bat9 uses collected information only for the following legitimate purposes:
Account Management
Personal information is used to create, verify, and secure your account, and to confirm your identity.
Payment Processing
Financial information is used to complete deposit and withdrawal transactions and to prevent financial irregularities.
Customer Support
Information is used to resolve your complaints, queries, and issues, and to provide 24/7 live chat support in Bengali.
Security and Fraud Prevention
Information is reviewed to prevent illegal activity, cyber fraud, and the creation of multiple accounts.
Service Improvement
Information is analysed to improve the user experience, add new features, and evaluate platform performance.
Communication and Notifications
Email is used to inform you about important account-related notifications, promotional offers, and changes to services.
Responsible Gaming Assurance: We monitor gaming activity data to identify excessive betting patterns and encourage players to engage in responsible gaming. Information collected for this purpose is never shared with third parties.
4. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the bat9 website. Cookies are small data files stored on your device that help improve the functionality of the site.
4.1 Types of Cookies
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, ensure security, and process form data. These cookies cannot be disabled.
Performance Cookies
These cookies are collected to analyse site usage statistics. Information on which pages are visited most and where users spend the most time is used to improve services.
Functionality Cookies
These cookies are used to remember your preferences (language, display settings), so you do not have to set them again each time you visit the site.
4.2 Cookie Control
You have control over accepting, rejecting, or deleting cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.
5. Information Sharing and Disclosure
bat9 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Trusted third-party services are used for payment processing, technology infrastructure, and customer support. These partners are permitted to process information only for specified purposes and are bound by strict confidentiality agreements.
5.2 Legal Obligations
If we receive a lawful order or warrant from a legal authority or regulatory body, we will be obligated to disclose information under applicable law. This includes anti-money laundering (AML) laws and regulations related to the prevention of terrorist financing.
5.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user data may be transferred. In such cases, you will be given prior notice, and the new owner will be required to maintain protections equivalent to this privacy policy.
What We Do Not Do
- Information is not sold to advertisers
- Information is not shared for third-party marketing campaigns
- Sensitive information is not disclosed without your consent
- Information is not used for unclear or unrelated purposes
6. Data Security Measures
bat9 has adopted industry-standard security measures to protect your information. Our technical and administrative security framework is as follows:
🔐 SSL/TLS Encryption
All data transmissions are encrypted using SSL (Secure Sockets Layer) / TLS (Transport Layer Security) technology. This keeps the exchange of information between the browser and server fully secure.
🛡️ Data Encryption
Passwords and sensitive information are always stored in encrypted form. Under no circumstances are passwords kept in plain text.
🔎 Regular Security Audits
Our systems are subject to regular security audits. Vulnerabilities are identified and corrective measures are taken promptly.
🚫 Access Control
Only authorised personnel can access user data. Role-Based Access Control is in effect.
Although we apply the highest industry-standard security measures, it is not possible to guarantee complete security for data transmission over the internet. We always do our best to protect your information.
7. Data Retention Period
bat9 retains your personal information for as long as it is necessary to fulfil the purpose for which it was collected or as required to comply with legal obligations.
- Active Account: All information is retained while the account remains active.
- After Account Closure: Financial transaction records and KYC documents may be retained for a specified period in accordance with legal obligations.
- Marketing Communications: If you opt out, your information will be removed from the marketing communications list within a reasonable time.
- Log Data: System logs and user activity records are retained for a defined period and then deleted.
8. Your Rights and Controls
As a bat9 user, you have the following rights over your own information:
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it. This request can be made through our support team.
Right to Correct Information
If any of your information is incomplete or incorrect, you may request a correction. We will update it after appropriate verification.
Right to Delete Information
In certain circumstances you may request the deletion of your information ("right to be forgotten"), however some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to certain types of data processing, including marketing communications.
Right to Data Portability
You may request to receive your information in a structured and commonly usable format.
Right to Restrict Processing
In certain circumstances you have the right to request that the processing of your information be restricted.
To exercise any of your rights, please contact our support team. We will process your request within a reasonable time after receiving it.
9. Protection of Minors
bat9 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect or process the personal information of minors.
Age Verification
Age is verified at the time of registration and during the identity verification (KYC) process. If we become aware that a user is under the age of 21, their account will be closed immediately and the collected information will be deleted in accordance with the law. Parents and guardians are encouraged to monitor their children's online activities.
10. Changes to the Privacy Policy
bat9 reserves the right to update this privacy policy at any time. If significant changes are made to the policy:
- A clear notice of the changes will be provided on the website.
- Registered users may be notified via email.
- The date of the change will be noted at the top of this policy as "Last Updated".
Continuing to use our services after the updated policy is published will be taken to mean that you have agreed to the revised policy. We can provide previous versions of the policy upon request.
11. Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team will carefully review your matter.
You may use any of the channels above to exercise your privacy rights or to raise concerns about how we process your data. We value your privacy and take every request seriously.
Protecting your personal information at bat9 is our responsibility. This privacy policy is an expression of our commitment to that responsibility. Play responsibly and rest assured about the security of your data. For more information, visit our Responsible Gaming page and Terms & Conditions page.